Virginia Surety Company Inc is committed to having a customer-centric approach to developing and distributing our insurance products.
All new and existing products must be presented to our Product Governance Forum, whose mission is to review all matters relating end to end customer journeys in relation to two key aspects of the product lifecycle, being: Product Innovation and ‘In Life’ Product Performance.
Prior to presentation to the Product Forum, meetings will take place where responsible parties will review key performance indicators and management information to advise and recommend any proposed changes to products through the Product Forum.
The Product Forum will ensure that our Products:
The Forum will challenge whether the products:
If you have any questions or concerns regarding this Policy, we encourage you to reach out to firstname.lastname@example.org.