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How to make a complaint

You can lodge a complaint:
• by phone on 1300 654 611; or
• in writing to PO Box 246, Balwyn VIC 3103; or
• by emailing us at

If we have not resolved your complaint within 5 business days, you may refer the matter through our Internal Dispute Resolution process.

For more information about our complaints and disputes process please click on the link below